Refund Policy
We want you to have a clear understanding of how refunds are handled when you shop with IndianVibe.
Refunds are subject to the applicable conditions described below and should be requested through our customer support team.
01 General Refund Policy
At IndianVibe, we aim to provide a smooth and reliable shopping experience. Where a refund is approved under our applicable policies, the refund will be processed after the relevant order, product or request has been reviewed.
Refund eligibility may depend on the reason for the request, product condition, applicable return requirements and other conditions described in our Return & Refund Policy.
02 When a Refund May Be Available
Depending on the circumstances and applicable policy, a refund may be considered in situations such as:
- An eligible product is returned and approved according to our return requirements.
- An order is cancelled before it is processed or shipped, where cancellation is permitted.
- A product is confirmed to be damaged, defective or incorrect and the claim is approved.
- IndianVibe is unable to fulfill an order and provides a refund instead of an alternative resolution.
03 Non-Eligible Refund Requests
Refunds may not be available for every situation. A request may be declined where the applicable conditions are not satisfied.
This may include products that have been used, damaged after delivery, altered, returned without following the required process, or requests made outside the applicable return period.
Please contact our support team before sending any product back. Unauthorized returns may not be eligible for a refund.
04 Order Cancellation
If you wish to cancel an order, please contact us as soon as possible with your order details.
Cancellation may be possible before an order has been processed or shipped. Once an order has entered the shipping or fulfillment process, cancellation may no longer be possible and the applicable return procedure may need to be followed.
05 Refund Processing
Once a refund is approved, we will initiate the refund according to the payment method and process available for the order.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, payment method or other financial service involved.
06 Cash on Delivery Orders
For Cash on Delivery orders, if a refund is approved, our support team will provide the applicable instructions for completing the refund.
Customers may be required to provide accurate information necessary to process an approved refund.
07 Refund Processing Steps
08 Partial Refunds
In certain circumstances, only a partial refund may be approved where permitted by the applicable policy or where only part of an order qualifies for a refund.
09 Refund Delays
If an approved refund has been initiated but has not appeared within the expected processing period, please contact us with your order information.
We may need to verify the refund status with the relevant payment provider or financial institution.
10 How to Request a Refund
To request a refund, please contact our customer support team through the Contact Us page and provide:
- Your name.
- Order number.
- Product name.
- Reason for the refund request.
- Any relevant photographs or information requested by our support team.
11 Return Policy Reference
Refund requests involving product returns are also subject to our Return & Refund Policy. Please review that policy for detailed information regarding eligible returns, product condition, return requests and related requirements.
12 Policy Changes
IndianVibe may update this Refund Policy from time to time to reflect changes in our business, services or applicable requirements.
Any updated version will be published on this page.
13 Contact Us
If you have questions about a refund, an existing order or this policy, please contact our customer support team through the Contact Us page.
Last Updated: October 1, 2026