Shipping Policy

01 Shipping Overview

IndianVibe delivers products to customers across serviceable locations in India through available courier and logistics partners.

Shipping availability, delivery timelines and services may vary depending on the customer's delivery location and the product ordered.

02 Order Processing

Once an order is successfully placed, we begin the order processing and fulfillment process.

Orders may require verification before dispatch, particularly where additional confirmation is required for delivery or Cash on Delivery orders.

03 Dispatch

After an order has been processed and packed, it is handed over to the applicable delivery or courier partner for transportation.

Once dispatched, customers may receive tracking information where tracking is available for the order.

04 Delivery Timeline

Delivery times can vary based on the delivery address, courier availability, distance, local conditions and other operational factors.

Any delivery estimate displayed during checkout or communicated by our team is an estimate and should not be considered an absolute guarantee.

05 Shipping Features

06 Cash on Delivery Orders

Cash on Delivery may be available for selected products and serviceable locations.

COD orders may require confirmation before dispatch. If an order cannot be confirmed or delivered, additional verification may be required before placing another order.

07 Tracking Your Order

Where tracking is available, customers can use the tracking information provided after dispatch to follow the status of their shipment.

08 Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational procedures.

Customers should remain available at the provided delivery address and ensure that the phone number submitted with the order is reachable.

09 Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information during checkout.

• Full delivery address.
• Correct PIN code.
• Valid phone number.
• Any useful landmark or delivery instructions where applicable.

Delays, failed delivery or additional shipping requirements caused by incorrect or incomplete information may be outside our control.

10 Delayed Deliveries

Although we work to provide timely delivery, unexpected delays can sometimes occur due to weather, logistics issues, courier operations, public holidays, transportation disruptions, remote locations or other circumstances.

We will make reasonable efforts to assist customers when a shipment is delayed.

11 Undelivered or Returned Shipments

A shipment may be returned to the sender if delivery cannot be completed after the applicable delivery attempts or due to issues such as an incorrect address, customer unavailability, refusal to accept the package or other courier-related circumstances.

If your shipment is returned, please contact our customer support team for assistance regarding the available resolution.

12 Shipping Charges

Any applicable shipping charges will be displayed during the ordering or checkout process where applicable.

Shipping charges may vary depending on the product, destination, order value, promotional offer or other applicable factors.

13 Product Availability

If a product becomes unavailable or an order cannot be fulfilled for an unexpected reason, IndianVibe may contact the customer regarding the available options, which may include cancellation or refund where applicable.

14 Damaged Package or Product

If you receive a package that appears damaged, please contact our customer support team as soon as reasonably possible and provide the order details and requested photographs or information.

Any return, replacement or refund will be handled according to our Return & Refund Policy.

15 Shipping & Returns

Shipping and return procedures are separate from the initial delivery process. For information regarding product returns, replacements and refunds, please review our Return & Refund Policy.

16 Changes to This Policy

IndianVibe may update this Shipping Policy from time to time to reflect changes in our shipping partners, operations, services or applicable requirements.

Any updated version will be published on this page.

17 Contact Us

If you have questions about your shipment, delivery status or shipping policy, please contact our customer support team with your order details.