Hassle-Free Returns
We value your satisfaction. If your order isn't quite right, we're here to make it better with a transparent and fair return process.
1 Return Eligibility
To maintain our quality standards, returns are accepted under the following specific conditions:
- The product received is physically damaged or broken.
- The product has a manufacturing defect or is non-functional.
- The wrong item was delivered (different from what was ordered).
- Item is reported within 48 hours of delivery.
- Item remains unused, with all original tags and packaging intact.
2 How to Start a Return
Initiating a return is simple. Please follow these steps for a quick resolution:
Email Support
Send your Order ID and clear photos of the issue to support@indianvibe.shop
Review
Our team will verify the details within 1-2 working days.
Resolution
We will arrange a pickup via Shiprocket or provide instructions for a self-ship reimbursement.
3 Refund Policy (COD Orders)
Since we primarily offer Cash on Delivery to build trust, our refund process is designed for your security:
- Once the returned product is received and inspected, we will notify you of the approval.
- Refunds for COD orders are processed via UPI or Bank Transfer.
- Approved refunds will reflect in your account within 5-7 business days.
4 Non-Returnable Items
- Items used, washed, or altered after delivery.
- Products with missing serial numbers or original packaging.
- Personal care/hygiene items (for safety reasons).
5 Order Cancellations
You can cancel your order within 6 hours of placement for a full, no-questions-asked cancellation. Once an order is dispatched via Shiprocket, it cannot be cancelled.
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