Return & Refund Policy
At IndianVibe, we aim to provide every customer with a positive shopping experience. If you receive a damaged, defective, incorrect or incomplete order, we are here to help. Please read this policy carefully to understand how returns and refunds are handled.
Return Eligibility
You may request a return if your order meets one or more of the following conditions:
- ✔ The product arrived damaged during transit.
- ✔ You received the wrong product.
- ✔ The product is missing parts or accessories.
- ✔ The product has a manufacturing defect.
To help us process your request quickly, please contact us within 48 hours of delivery and provide your Order Number along with clear photos or videos showing the issue.
Items Not Eligible For Return
- Products damaged after delivery due to misuse, improper handling or normal wear and tear.
- Products returned without prior approval from our support team.
- Products with missing original packaging, accessories or parts (unless the issue itself involves missing items).
- Requests submitted after the applicable return period.
- Products intentionally modified or altered after delivery.
How To Request A Return
Email us with your Order Number and a description of the issue.
Share clear photos or videos showing the product and the issue so our team can review your request.
Our team will verify your request and provide further instructions if the return is approved.
Depending on the situation, we may offer a replacement, store credit or refund in accordance with this policy.
Inspection & Approval
Once the returned item is received (where applicable), it will be inspected by our team. If the product meets the conditions of this policy, the appropriate resolution will be initiated.
Refunds or replacements are only processed after successful verification of the returned item or supporting evidence.
Refund Timeline
Approved refunds are generally processed within 5–10 business days. The time required for the amount to appear in your account may vary depending on your payment provider or bank.
For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account details or another approved payment method to complete the refund.
Important Information
- Return approval is subject to verification by our support team.
- Providing accurate information helps us process requests more quickly.
- We reserve the right to refuse requests that do not comply with this policy.
- This policy should be read together with our Refund Policy, Shipping Policy and Terms of Service.