Return & Refund

01 Our Return Policy

At IndianVibe, we want our customers to have a reliable and satisfying shopping experience. If you receive a product that qualifies for a return under this policy, please contact our customer support team as soon as possible.

Return requests are reviewed individually according to the condition of the product, reason for return and the applicable requirements of this policy.

02 Situations That May Qualify

Depending on the circumstances, a return or replacement may be considered for situations such as:

03 Product Condition for Returns

Where a return is approved, the product should generally be returned in the condition required by our support team.

• The product should be unused where applicable.
• The original packaging should be retained where reasonably possible.
• Product accessories, parts and included items should be returned where applicable.
• Products should not be intentionally damaged, altered or misused.

04 Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact our support team and provide your order number along with clear photographs or other information requested by our team.

We will review the information and determine the appropriate resolution, which may include replacement, return or refund where applicable.

05 Return Request Process

To make the process simple, please follow these general steps:

06 Return Shipping

Return shipping arrangements may vary depending on the reason for the return and the resolution approved by IndianVibe.

Our support team will provide the applicable instructions when a return is approved.

07 Replacement

Where an eligible product is approved for replacement, we may provide a replacement product subject to product availability.

If the same product is unavailable, IndianVibe may provide another appropriate resolution, including a refund where applicable.

08 Refund After Return

If a refund is approved after a returned product has been received and reviewed, the refund will be processed according to our Refund Policy.

The time required for the amount to reach the customer's account may vary depending on the payment method, bank or payment provider.

09 Products That May Not Qualify

A return or refund request may be declined where the applicable conditions are not satisfied. Examples may include:

• Products damaged due to misuse or improper handling.
• Products altered or modified after delivery.
• Products returned without following the required return process.
• Requests that do not meet the applicable return requirements.

10 Order Cancellation

If you want to cancel an order, please contact our support team as soon as possible.

Cancellation may not be possible after an order has been processed or shipped. In such cases, the applicable return procedure may need to be followed.

11 Proof of Purchase

To process a return, replacement or refund request, we may require your order number or other information that helps us verify the purchase.

12 Refund Processing

Once a refund is approved, it will be initiated using the applicable refund method. Processing time may depend on the payment provider or financial institution.

For Cash on Delivery orders, our support team will provide the applicable instructions if a refund is approved.

13 Policy Changes

IndianVibe may update this Return & Refund Policy from time to time to reflect changes in our business, products, services or applicable requirements.

Any updated version will be published on this page.

14 Contact Us

If you have a question about a return, replacement, damaged product or refund, please contact our customer support team before sending any product back.